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Refund policy Skip to main content

Refund policy

Returns & Refunds Policy 

Effective Date: December 1, 2025 
Applies to: All E-Commerce purchases from CBS 

Overview 

At Central Business Systems, Inc., we’re committed to making sure your order meets expectations. Because many products ship directly from our authorized manufacturing and distribution partners, all returns must follow the specific policies of the originating vendor. CBS coordinates that process on your behalf to keep it simple and consistent. 

Please inspect orders upon receipt and report issues promptly.  Visible damage should be reported within 2 days.  Concealed damage should be reported within 5 days, with photos showing packaging and damages. 

Eligibility for Return 

  • Item must be unused, uninstalled, and in its original, unopened packaging with all documents and accessories. 

  • A valid Central Business Systems invoice or order number is required. 

  • Consumables (like toner, ink, drums) can’t be returned if opened or used, unless verified defective by the manufacturer. 

  • Returns without prior authorization (RMA) may not be accepted. 

Restocking Fees & Shipping 

  • If you ordered by mistake: A restocking fee of up to 25% may apply, and return shipping is your responsibility. 

  • If CBS or the vendor made an error: No fees, and we’ll cover shipping. 

  • Refused or undeliverable shipments: Return freight and restocking charges may be deducted from any credit issued. 

Defective or Warranty Claims 

If a product arrives defective or fails within its warranty period, CBS will help facilitate the manufacturer’s warranty exchange or repair process. Each brand has unique testing or troubleshooting requirements before an RMA can be issued. 

Exclusions 

  • Opened or installed consumables (toner, ink, drums, maintenance kits) 

  • Software licenses or subscriptions 

  • Custom or special-order products 

  • Items marked Non-Cancellable / Non-Returnable (NC/NR) 

  • Refurbished or used equipment sold as-is 

  • Hazardous materials or products restricted by shipping regulations 

Refund & Credit Process 

  • We’ll issue your refund or credit once the vendor confirms receipt and approval. 

  • Credit Card: Refund to the original card within CBS’s processing window; otherwise, by check. 

  • Check or Bank Payments: Refund by company check (CBS does not issue ACH) or CBS Credit. 

  • Refunds typically clear within 5–10 business days. 

  • Unfortunately, returns that don’t meet requirements can’t be refunded or credited. 

Return Requests 

  • Please submit your request within 30 days of delivery (later requests are reviewed case-by-case). 

  • Obtain a Return Merchandise Authorization (RMA) from Central Business Systems before shipping. 

  • Do not ship items to CBS offices unless explicitly instructed in your RMA confirmation. 

  • Company name and order number 

  • Product name or SKU and quantity 

  • Reason for return (wrong item, damaged, defective, etc.) 

  • Photos (if damaged or defective) 

CBS will review your request and provide RMA instructions (if return request is approved) and the correct return address for the vendor involved. 

Need Assistance? 

We’re here to help! 
📧 returns@cbsedge.com | ☎ (859) 276-1690 
🏢 Central Business Systems, Inc., 109 Westhampton Dr., Lexington, KY 40511 

Frequently Asked Questions (FAQ) 

How do I start a return? 

Email returns@cbsedge.com with your order details and reason for return. We’ll guide you through the process. 

What if my item is damaged? 

Please report visible damage within 2 business days and concealed damage within 5 days. Include photos for faster resolution. 

Are there items I can’t return? 

Yes, consumables, software licenses, custom orders, and hazardous materials are non-returnable unless defective. 

How long do refunds take? 

Refunds are typically processed within 5–10 business days after vendor approval. 

Who do I contact for help? 

Our team is here for you! Email returns@cbsedge.com or call (859) 276-1690.