Remote Help Desk
Certified Experts Supporting Your Business At A Moment's Notice
100+ Remote Engineers
Our Help Desk is staffed by engineers with a minimum of two years experience resolving application, desktop and network-level issues. You are guaranteed top-tier support.
A Dedicated team for you
We assign a small team of engineers to specialize in your business, so when you contact us we know your business history and how to help you quickly.
Live Support, US-based, 24/7
Anytime you run into a problem with your technical equipment, you can email, live chat, or give our team a call. Normal hours are 8am - 6pm EDT with optional 24/7 service.
Microsoft Office Experience
All Help Desk technicians are certified Microsoft Office professionals and fully qualified to deliver expert support for Word, Excel, PowerPoint and Outlook.
Additional Benefits
High-Priority Problems
High-priority problems severely impede a client's ability to work. In some cases, multiple users may be affected. Examples include:
Email or application crashed or not functioning properly
Printing issues
Database connectivity issues
File and folder access problems
General hardware failures
Computer performance problems
Virus and malware infections
Network connectivity failures
With you until a solution is found
Located in the U.S. and staffed by knowledgeable and well-trained IT customer-care specialists, our IT Help Desk is ready and available to quickly address your needs. Whether it’s a device, a software issue, or a problem with your network, our team will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority.