Remote Help Desk
Certified Experts Supporting Your Business At A Moment's Notice
See what Remote Help Desk can do for your business
Our Help Desk is staffed by engineers with a minimum of two years experience resolving application, desktop and network-level issues. You are guaranteed top-tier support.
We assign a small team of engineers to specialize in your business, so when you contact us we know your business history and how to help you quickly.
Anytime you run into a problem with your technical equipment, you can email, live chat, or give our team a call. Normal hours are 8am - 6pm EDT with optional 24/7 service.
All Help Desk technicians are certified Microsoft Office professionals and fully qualified to deliver expert support for Word, Excel, PowerPoint and Outlook.
How to Get IT Support
Chat is a simple and effective way to provide instant assistance to your business, which creates a convenient, two-way form of communication and higher levels of customer satisfaction. Industry data also confirms that chat is an increasingly preferred method of support and problem resolution.
of customers are more satisfied using live chat services compared to phone and email
High-priority problems severely impede a client's ability to work. In some cases, multiple users may be affected. Examples include:
Email or application crashed or not functioning properly
Database connectivity issues
File and folder access problems
General hardware failures
Computer performance problems
Virus and malware infections
Network connectivity failures
With you until a solution is found
Located in the U.S. and staffed by knowledgeable and well-trained IT customer-care specialists, our IT Help Desk is ready and available to quickly address your needs. Whether it’s a device, a software issue, or a problem with your network, our team will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority.