Get in touch

General FAQ

Welcome to our General FAQ page. We've put together this list of Frequently Asked Questions to assist you in resolving issues efficiently without the need to contact us directly. Whether you're new to our services or a long-time partner, we hope these answers will streamline your experience with us. If you can't find the answers you're looking for here, don't hesitate to reach out to us via phone or email, and we'll be happy to assist you promptly. Let's get started!

How can we contact you?

Please visit us on our website at www.cbsedge.com. From there you can put in service tickets, check your account, order supplies, or live chat with us. You can also reach us by phone at 859-276-1690 or 800-648-2599.
I mailed a check to prepay for postage, but the funds are not available for download yet. What can I do?

If the check has cleared your checking account, you can email us a copy of the front and back of the check and we will contact Quadient on your behalf to locate the funds.  If your check did not reference your POC account number, the check may have been deposited into a holding account with Quadient.  Once located, the funds will be transferred to your POC account, which may take up to 3 business days.
Where do I send my mailing equipment lease payment?

Quadient Finance USA
PO Box 6813
Carol Stream, IL 60197-6813
Where do I mail my PrePay check for postage?

First Class Mail: USPS-POC, PO Box 7247-0255, Philadelphia, PA 19170-0255

Overnight Mail: Deluxe, ATTN: POC-0255, 400 White Clay Center Drive, Newark, DE 19711
(Check should be made payable to USPS and POC # must be listed!)
Where do I go to pay my invoice from Central Business Systems online?

Please visit our website at www.cbsedge.com and log in. If you have never logged in before, it will ask you to register. From the home page, on the left side, click pay invoice. Your account will come up and you can choose the invoice and click pay.
Do I have to order supplies from you?

We prefer you order your supplies from us since using a third party for supplies could possibly damage the equipment.  Any damages caused by the use of third-party supplies would not be covered under the maintenance agreement and will be billed at the current rate for Time and Materials.